Service Update
On March 24, we switched to a new computer system along with all of the libraries in the Main Library Alliance. We apologize for the temporary inconvenience of this change, and thank you for your patience during the transition. While making this change will involve some short-term service disruptions, it offers several long-term benefits.
Here’s what you need to know:
Current Service Updates
Library Catalog/App
- Your library account password has been reset to the last five digits of your phone number. Once you log in to your account, you can change your password to something else. If you have trouble logging in, please try using the “Reset My Password” link. This will allow you to reset your password if you have an email address associated with your library account. Alternatively, you can contact the library for assistance.
- Holds are back! You can again request items online.
- Unfortunately, your previous checkout history could not be migrated to our new system. You can keep your new checkout history in our new system going forward.
Libby
- The first time you use Libby after this migration, you will be prompted to sign back into your account with your new password.
- Libby is in the process of converting to our new database, and you may see some temporary disruptions to your reading history or holds list. We expect this issue to resolve shortly.
Other Digital Services
- Hoopla, Kanopy, and our library databases are up and running normally. Please let us know if you run into any issues.
Museum Passes & Library of Things
- The ability to reserve and borrow museum passes and items from our Library of Things has been restored.
FAQs
Q: Why are you changing to a new computer system?
A: Our new system offers several advantages to our current system. As an open-source system, it is a product that our libraries will fully own and operate. We will have greater control over its development, which means we will be better able to adapt it to the needs of our communities. Switching to this new system will also bring significant cost savings compared to our current system. Making this change enables us to make your tax dollars go as far as possible to support the needs of our communities.
Q: What should I do if I need to reserve something during the holds hiatus?
A: Please call the library at (973) 635-0603 and we can help you find it. If it is available on our shelves, we can set it aside for you for pickup. If it isn’t available, we can help you locate it at another library or find another item for you to enjoy.
Q: Will I need to learn how to use a new catalog or app for the new system?
A: While there may be some minor changes, the overall catalog and app will still work largely the same.
Q: What if I have trouble signing into my library account after the new system goes live?
A: If you have an email address attached to your account, you will be able to reset your password online. Alternatively, you can visit us at the library and we can help you update your password.
Q: What is the name of your new computer system?
A: Our new Integrated Library System (ILS) is Koha. It’s named after the Māori word koha, which refers to a practice of gift-giving.
If you have any other questions, please call us at (973) 635-0603 or email librarian@chathamlibrary.org.
